14 Day Unconditional Money Back Guarantee

We want our customers to feel confident about their purchase; therefore, all products are covered by our 14 Day Unconditional Money Back Guarantee.  If for any reason you are not satisfied with your purchase please return it within 14 days of receipt, using original packaging material, for a full refund of the purchase price less shipping and handling.  *See Product Returns below for additional information.

Should an item arrive damaged, please notify the office in which your order was posted from immediately.

Product Returns

Before returning a product covered by our 14 Day Unconditional Money Back Guarantee, please contact us at info@diversgifts.com to get a Return Authorisation Number.  Returns will not be accepted without one.  Please package any product returns in original packaging if possible and enclose a copy of your receipt and the Return Authorisation Number we provide you with.  If the order was paid for by credit card, we will issue a credit to that account number and mail you a receipt.  If you paid by check or money order, you will receive a company check by mail within 7-10 working days.

UK Office

Diver’s Gifts & Collectables
4 Harvey Way
Ashill
Ilminster, Somerset, TA19 9QD
UNITED KINGDOM
Tel: +44 (0) 7986 839208
info@diversgifts.com

About Ordering

Online

When you place your order online, your credit card is NOT charged until your order is processed and ready for shipment. Once you have placed your order you will receive confirmation by email.  After your credit card is processed, you will receive a receipt that breaks down your charges.

Our online ordering process is secure and easy to use.  Simply browse our site, select currency and click on the "Add to Cart" button next to the product you wish to buy.  You can view the contents of your shopping cart at any time by clicking on the "View Cart" button.  Upon viewing the contents of your shopping cart, you can add or delete items, change the quantity, and then proceed to checkout if you wish.  During the checkout process, you can choose a shipping method, calculate shipping/postage costs, and enter your billing, shipping/postage, and payment information.

By Mail or Fax

Please use the off-line order form

UK Office

Diver’s Gifts & Collectables
4 Harvey Way
Ashill
Ilminster,
Somerset, TA19 9QD
UNITED KINGDOM
Tel: +44 (0) 7986 839208
info@diversgifts.com

Payment

We accept Visa, MasterCard, AMEX, Money Orders and PayPal (www.paypal.com).  Online and phone orders must be paid by credit card otherwise mail your order to us and we will ship when payment has cleared.

Shipping Policies

UK Only

Most orders are posted within 24 to 48 hours upon receipt via Royal Mail First Class or Standard Parcel.  You will choose your method of postage at checkout.  Postage charges are calculated according to total weight, destination and service.  The charge quoted comes directly from the Royal Mail postal tariff and hence there are no added handling charges or hidden fees.  You will be notified when your order has shipped.  If your order requires a service we do not offer please contact us at info@diversgifts.com and we will do our best to accommodate your request.

International (Outside the UK)

Most orders are shipped within 24 to 48 hours upon receipt via Royal Mail Airmail or Airsure.  Our site will not provide you with these shipping rates, so please email us at info@diversgifts.com for this information.

US Only

Most orders are shipped within 24 to 48 hours upon receipt via UPS or USPS.  You will choose your method of shipping at checkout.  Your shipping cost is calculated according to total weight, destination and service.  The quote comes directly from the courier and hence there are no added handling charges or hidden fees.  You will be notified when your order has shipped.  Orders shipping via UPS will receive a shipping notification by email from Quantum View Notify, along with a link to UPS that will allow you to track your shipment.  Small orders, such as individual keyrings or coffee mugs, will be shipped via USPS, unless otherwise specified by the customer.  If your order requires a service we do not offer please contact us at info@diversgifts.com and we will do our best to accommodate your request.

Back Orders

It is our goal to make sure all items are in stock.  If an item is on back order, we will contact you with the approximate ship date and notify you as soon as the item is available to confirm your order before processing your credit card.

Duties & Taxes (International):

We are required by law to accurately report the value and contents of international shipments.  We strictly abide by this law; therefore, please do not ask us to undervalue the content on customs declaration forms.  Our shipping costs do not include any courier brokerage fees, or duties and taxes that you might be charged by your country.  Please refer to the specific rules and regulations set forth by your country to anticipate any fees that you will be required to pay.